Got something that does not work, or changed your mind? Here is how returns work with us.
Changed your mind
- You can return unused goods in their original, undamaged packaging within 14 days of delivery.
- You pay the cost of sending the goods back.
- We refund the price of the goods within ten working days after we have received and checked them.
Faulty or damaged goods
- Faulty goods are covered by the Consumer Protection Act: within six months we repair, replace or refund them, and we pay the delivery costs.
- Damage in transit: note it on the waybill and send us photos within 48 hours.
- Manufacturer warranties apply in addition to our policy.
What we cannot take back
- Opened or used agricultural chemicals, remedies, seed and feed.
- Items cut to size or specially ordered, such as wire or cable cut to length.
- Goods damaged by misuse or incorrect installation.
How to return something
- Email info@veldkraft.co.za with your order number, the item and the reason.
- We reply within one working day with the return address and instructions.
- Pack the item well and include your order number.