We respect your privacy and handle your personal information in line with the Protection of Personal Information Act (POPIA).
Responsible party
Veldkraft (Pty) Ltd. Information officer: info@veldkraft.co.za.
What we collect
- Your name, email address, phone number and delivery and billing address when you order or contact us.
- Your orders and payment references.
- Technical information such as your IP address and browser, and cookies that make the cart work.
Why we use it
- To process and deliver your order and to contact you about it.
- To meet legal and tax obligations.
- To improve the website and, if you agree, for marketing. You can opt out at any time.
Who we share it with
Only the people we need to serve you: couriers and freight carriers, our bank, our web host and services such as Google that help us run the store. Some of these services store data outside South Africa under equivalent protection. We never sell your information.
How long we keep it
We keep order records for as long as the law requires (usually five years). Other information we keep only as long as we need it.
Your rights
You can ask to see, correct or delete your information, and you can object to marketing. Email info@veldkraft.co.za. If you are not satisfied, you can complain to the Information Regulator (inforegulator.org.za).
Cookies
We use cookies to make the cart and checkout work and to understand how the website is used. You can switch cookies off in your browser, but the cart may then not work.